1. All returns must be assigned a Return Authorization Number, prior to returning.
     To obtain an RA Number please call 1-877-367-4253.
     Returns without a valid RA Number displayed on the outside of the carton will be refused.

2. All returns must be received at KayakRackShops.com within 30 days of the original invoice date, unused, and in the original packaging, including all parts and paperwork.

3. Any item that is returned to us that has been installed, used, altered, or showing any signs of wear will be returned to the customer at the customer's expense.

4. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked.
     UPS or FedEX Ground Shipping will meet these requirements.

5. Shipping costs to you are non-refundable including those on special free shipping offers. Shippings costs to return the item are your responsibility.

6. A 15% repackaging/processing charge will be applied to the return of all merchandise deemed resalable

7. Close-Out Items are not exchangeable or returnable.

KayakRackShops.com will assist with warranty issues according to each manufacturers warranty guidelines.